Customer Care Center

If you have ordered software and would like to review your order information, or if you have questions about ordering, payment, or shipping procedures, please go visit the Customer Care Center.

License key request

Your registration (license) key arrives as a 12 or 16 character license code in a text e-mail from WinCrypto. If you have not received your license key within two (2) working days or have lost it, please use our License Key Request Form to have it re-sent to you. Please note, this form is for registered customers only!

Online help files

Please, take a look at CryptoDisk online help files

Contact us

You can submit your inquiry either by using the Web-based form, or by e-mail. We recommend that you use the Web-based contact form because in this case we guarantee that your message will be delivered to the support service. Do not forget to specify your valid e-mail address if you want to receive a reply from us.

If for some reason you cannot or don't want to use the Web-based form, you can also submit your inquiry by e-mail.

If you do not receive a reply from us within 48 hours, it may mean that our message to you has been filtered out by spam filters, so please e-mail us again with your alternate e-mail address.